Application review
Spot missing or unclear documents before submission.
Set document requirements, track uploads and versions, and request replacements where needed. Keep the reviewer’s decision with the evidence supplied.
What it handles
Collect, classify and review required evidence with authenticity and completeness signals.
Risk & Compliance capability
What Document controls covers
Collect, classify and review required evidence with authenticity and completeness signals.
01
Document requirements by application and merchant type
02
Upload, classification and version history
03
Completeness and authenticity signals
04
Reviewer decisions and replacement requests
Workflow notes
Document controls in practice
An application contains several versions of a document, but only one meets the current request. Staff need to know what is missing and what has been reviewed.
What to prepare
Prepare document types, completeness criteria, review responsibilities and the process for requesting replacements.
Review the workflow
- Match received evidence to the application and request.
- Review completeness and any authenticity concerns.
- Record the review outcome and request further evidence where necessary.
Is uploading a document the same as accepting it?
No. Collection and review are distinct steps. Agree what makes evidence acceptable and how an incomplete, unclear or inconsistent document is returned for further action.
Related tools for your team
- Merchant onboarding — Coordinate applications, documents, checks, acquirer requirements and progress without losing ownership.
- Proposals & e-sign — Build proposals from analysed pricing, send agreements for signature and track customer acceptance.
- Implementation guide — plan your data move, setup and testing.
- Payments glossary — understand the terms used in merchant services.
Before you set it up
Make replacement requests specific and record why a document was accepted or rejected.
Continue through Risk & Compliance
Related capabilities
Review an application with us.
Bring a typical case and your approval requirements. We will show how to collect evidence, handle queries and record who approved, declined or referred the application.