Pricing & packages
Compare the tools, allowances and support in each package. Add residuals, merchant portals or branded apps where you need them.
Platform subscription
Prices exclude VAT and are confirmed in your order form.
Small & growing
Sales and merchant onboarding.
£150 / month
Base monthly minimum
From £25 per staff seat / month
New / small ISOs · under 250 merchants
Discuss your portfolio and what you need to move across.
Small & growing
More reporting and sales automation.
Request pricing
Ask for a quote covering your subscription, setup and optional modules.
Growing ISOs · 250–1,499 merchants
Our team will help you set up Pro.
Mid-market
White-label web platform and higher limits.
Request pricing
Ask for a quote covering your subscription, setup and optional modules.
Mid-market ISOs · 1,500–7,499 merchants
Discuss your portfolio and what you need to move across.
Enterprise
Multi-entity operations and custom development.
Custom pricing
Ask for a quote covering your subscription, setup and optional modules.
7,500+ merchants / bespoke
Discuss your portfolio and what you need to move across.
How to read the price
Your base subscription is the greater of the staff-seat total and the monthly minimum. Optional modules, additional usage, setup and VAT are separate. Setup is scoped to your requirements; a 3-month subscription payment plan is available. Merchant bands guide package fit rather than imposing a technical capacity limit.
Package comparison
All allowances are per workspace. On smaller screens, scroll the table to compare every package.
| Included in your package | Starter | Pro | Pro+ | Enterprise |
|---|---|---|---|---|
| Per staff seat / month | from £25 | On request | On request | Custom |
| Workspace minimum / month | £150 | On request | On request | Custom |
| Best for | New / small ISOs · under 250 merchants | Growing ISOs · 250–1,499 merchants | Mid-market ISOs · 1,500–7,499 merchants | 7,500+ merchants / bespoke |
| Implementation route | Launchpad (self-service) | Guided Launch | Concierge | Enterprise implementation (agreed scope) |
| Statement analyses included / month | 100 | 500 | 2,000 | Custom |
| Applications included / month | 25 | 100 | 400 | Custom |
| Support | Email support | Business hours | Priority support + named customer success manager | Dedicated customer success manager + agreed service levels |
| Add-ons | Add-ons available | Add-ons available | Add-ons available (preferential) | Add-ons bundled into the deal |
Comparison seat rates are the base monthly rates before commitment adjustments. Quote-only packages are confirmed with our team.
Optional modules & services
Residuals and commissions are optional for smaller ISOs. Channel partnerships are built into the platform as standard, with partner-seat charges shown separately. White-label native apps are available in addition to your web workspace.
Pricing on request
Available across packages. Optional residual reconciliation and commission workflows.
Pricing on request
Available to all
Pricing on request
Available to all
Pricing on request
Included from Pro+
Pricing on request
Available to all
Pricing on request
Typically Pro+ / Enterprise. One app for staff, partners and merchants, with features by user type.
Implementation & commitment
We agree which records to move, which providers to connect and how the data will be checked. Your implementation plan sets out the fees, responsibilities and handover before work begins.
Annual: pay for 10 of 12 months. 2-year: pay for 9 of 12 months. 3-year: pay for 8 of 12 months. Confirm the applicable rate and billing schedule in your order form.
Keep your current system running while you check the records and calculations in PilotOS. Tell us about your existing contract and ask whether a migration credit is available.
Common questions
The base subscription is the greater of your staff-seat total and the package monthly minimum. Optional modules, additional usage, setup and VAT are separate. Your order form confirms the figures and any commitment or payment-plan terms.
Verify your email, phone and organisation details to create a Starter workspace. Then sign in and complete the business, package and card checks required for activation. Pro uses assisted setup: speak to our team before starting.
Residuals and commissions are optional for smaller ISOs. The Residuals Engine is available across packages at a separate charge. Your order form confirms what is included. During implementation, compare the calculations with your existing process and agree the checks needed before switching.
Channel partnerships are a standard platform capability, with partner-seat charges listed separately. Web white labelling is included from Pro+ and available separately for other packages. Branded iOS and Android apps are a separate option: one app serves staff, partners and merchants with features chosen by user type.
Yes. We agree which records and history to move, map them into PilotOS, set up the agreed integrations and check the results with you. Smaller portfolios with clean data may suit self-service. Assisted migration is quoted before work begins; tell us about your existing contract and ask whether a migration credit is available.
Your implementation plan includes dates. The schedule depends on portfolio size, data quality, integrations and how much history you need to move. Keep using your current system while the migration is checked, then switch after the agreed checks pass.
Starter includes email support; Pro includes business-hours support. Pro+ adds priority support and a named customer success manager. Enterprise support and service levels are agreed with you. See the package comparison for details.
You can change package or add supported modules, integrations and services later. We explain any price change before you proceed. Your business data remains yours. Agree the export format and information you need during onboarding; the service terms set out those arrangements.
Per workspace. Included statement-analysis and assisted-action allowances are shared by its users. Additional allowance is available through a higher tier or top-up.
Tell us how many merchants you manage and which systems you want to replace.