Application review
Give each alert a person responsible for investigating it.
Set thresholds for transaction, service and account changes. Prioritise the resulting alerts, assign the investigation and record how it was resolved.
What it handles
Flag changes in transactions, service activity and merchant relationships for investigation.
Risk & Compliance capability
What Monitoring & alerts covers
Flag changes in transactions, service activity and merchant relationships for investigation.
01
Configurable thresholds and signal rules
02
Prioritised alerts linked to merchant records
03
Assignment, investigation and escalation
04
Resolution, suppression and trend reporting
Workflow notes
Monitoring & alerts in practice
Several colleagues receive the same alert. One person needs to take responsibility for investigating it and recording what was done.
What to prepare
Prepare alert conditions, thresholds, recipients, escalation paths and examples of expected exceptions.
Review the workflow
- Review the source and timing of a sample alert.
- Assign an owner and capture the investigation outcome.
- Tune the response process when repeated alerts do not lead to useful action.
Should every alert trigger the same escalation?
Match the response to the signal and its operational consequence. Define which alerts require immediate action, which need review and who may close them with an explanation.
Related tools for your team
- Merchant onboarding — Coordinate applications, documents, checks, acquirer requirements and progress without losing ownership.
- Proposals & e-sign — Build proposals from analysed pricing, send agreements for signature and track customer acceptance.
- Implementation guide — plan your data move, setup and testing.
- Payments glossary — understand the terms used in merchant services.
Before you set it up
Set thresholds your team can investigate and agree who follows up each alert before enabling it.
Continue through Risk & Compliance
Related capabilities
Review an application with us.
Bring a typical case and your approval requirements. We will show how to collect evidence, handle queries and record who approved, declined or referred the application.