Commercial operations
Check what you expected to earn against what arrived.
Import acquirer files, match merchants and reporting periods, then investigate missing payments and variances. Optional residual reporting lets you review income by portfolio, partner and merchant.
What it handles
Import, reconcile, investigate and report residual income across acquirers, merchants and periods.
Optional capability. Add residuals and commissions to the platform when your operation needs them. See packages and add-ons →
Inside the platform
Meridian / Demonstration environment
Residual reconciliation queue showing shortfalls, rate differences and overpayments
Lease & Finance capability
What Residuals covers
Import, reconcile, investigate and report residual income across acquirers, merchants and periods.
01
Acquirer file import and normalisation
02
Merchant and period reconciliation
03
Exception, variance and missing-payment review
04
Portfolio, partner and merchant-level reporting
Workflow notes
Residuals in practice
The monthly acquirer file arrives with an unfamiliar merchant reference and a payment below the expected amount. Finance needs to match the account and investigate the difference before closing the period.
What to prepare
Prepare an anonymised acquirer file, merchant identifiers, the reporting period and a record of known adjustments or missing payments.
Review the workflow
- Map the source fields and match merchant references before relying on aggregate totals.
- Review unmatched rows, timing differences and variances with an assigned owner.
- Reconcile accepted figures to the source and keep unresolved exceptions visible before downstream reporting or commission review.
A control total that does not yet reconcile
Find the difference before it becomes a payment query. In this illustrative calculation, an acquirer file totals £10,000, matched rows total £9,750 and an unresolved row accounts for £250. That £250 still needs an owner and an explanation before it can be treated as reconciled merchant income. Separate adjustments from matching corrections so finance can explain the result. These are example figures, not customer performance data.
What is the difference between residuals and commissions?
Residuals describe recurring income associated with the processing relationship. Commissions describe earnings allocated under the relevant seller or partner arrangement. The commission basis should be explicitly agreed; it should not be inferred from a residual total alone.
Related tools for your team
- Portfolio reporting — Review merchant-level volume, margin, service history, risk and commercial performance.
- Retention workflows — Move cancellation requests through triage, approvals, save offers, follow-up and final outcome tracking.
- Implementation guide — plan your data move, setup and testing.
- Payments glossary — understand the terms used in merchant services.
Before you set it up
Bring an acquirer file and agree the matching rules, acceptable differences and person responsible for each exception.
Continue through Lease & Finance
Related capabilities
Walk through your finance requirements.
Bring a typical funding application, acquirer statement or commission agreement. We will show the relevant workflow and explain the available modules.