Messages and connections
Find the failed update before your team has to chase it.
Review deliveries, retries and provider errors across your integrations. Assign the problem, investigate the affected records and track the fix.
What it handles
Track delivery, failures, retries and ownership across critical connected workflows.
Communications & Integrations capability
What Integration monitoring covers
Track delivery, failures, retries and ownership across critical connected workflows.
01
Delivery and failure dashboards
02
Retry, replay and dead-letter handling
03
Alerting and ownership assignment
04
Provider, tenant and event-level diagnostics
Workflow notes
Integration monitoring in practice
A connected service stops delivering updates while the rest of the platform remains available. The team needs to see which flow is affected and who will investigate.
What to prepare
Prepare critical connections, expected delivery patterns, failure signals and escalation contacts.
Review the workflow
- Review a normal exchange and the evidence that it completed.
- Test an agreed failure or delayed-delivery scenario.
- Confirm how the owner investigates, retries where appropriate and records resolution.
Does an available website mean every integration is healthy?
No. Review the individual flows that support the operating process. Monitoring should identify delivery failures and ownership at the connection level as well as overall service availability.
Related tools for your team
- Sales engagement — Coordinate email, SMS and WhatsApp activity, sequences, templates, reminders and reply handling.
- Service workflows — Route queries, requests and exceptions to the right owner with visible status and escalation.
- Implementation guide — plan your data move, setup and testing.
- Payments glossary — understand the terms used in merchant services.
Before you set it up
Agree what counts as a failed delivery, who investigates it and when an unresolved issue should escalate.
Continue through Communications & Integrations
Related capabilities
Show us the tools your team relies on.
We will review your messaging channels, providers and data requirements, then demonstrate the supported connections and confirm any additional integration work.